The following Terms and Conditions of Sale apply to all products and services provided by Melbourne Florist. Please make sure you choose carefully as all products are sold on a no refund basis, unless proven to have been damaged. Melbourne Florist's return policy on goods that are damaged and accepted by Melbourne Florist is to exchange for goods of equal value or to provide a credit towards the purchase of other goods at Melbourne Florist discretion.

The title of goods shall not pass to the buyer until full payment has been received and cheques are cleared by Melbourne Florist. All orders are subject to acceptance and confirmation by Melbourne Florist. Terms and conditions of payment for the Goods and/or Services are strictly CBD (Cash Before Delivery) unless otherwise agreed and specified on invoice. Payment by other than Cash or Cheque (by prior arrangement only) may attract additional administration charges. Lodging your Credit Card details with Melbourne Florist can be used as the method for payment before delivery. Melbourne Florist cannot deliver to third party addresses unless otherwise agreed.

Melbourne Florist will not be responsible for goods lost or damaged in transit as we use third party couriers. Customers are responsible for any costs incurred by unclaimed goods or refused shipments. If a customer refuses sign or accept for the flowers then we have no option but to return them to our office. Melbourne Florist will contact the customer if any event such as this arises. Customers must ensure that someone is available at the delivery address to accept the goods. Melbourne Florist will use its best efforts to ensure that delivery is timely but cannot be held liable for any delayed or lost goods as we use third party couriers.

All deliveries are made between 9am and 5pm and the sender must ensure someone is at the address to receive the flowers or goods between these times. Unless previously requested, flowers or goods will be left at the recipients door, assuming it is safe to do so.