CAN I SPECIFY A TIME FOR DELIVERY?
Yes, delivery times can be specified by the customer but will incur a $20 surcharge. The order must be placed 24hr prior so Couriers can be organized.

CAN I SPECIFY THE DAY FOR DELIVERY?
Yes, as long as our Couriers can deliver on the day. No deliveries on Public Holidays.

WHAT IF I GIVE THE WRONG ADDRESS?
It is your responsibility to enter the correct delivery address at the time of ordering. Should you enter the wrong address and the gift is recovered, additional delivery charges will apply. If the gift is not recovered we cannot accept any responsibility for such loss.

WHAT IF THEY ARE NOT AT HOME?
If the recipient is not at the delivery address at the time of delivery your gift will be left in a safe place and a calling card will be left. Additional $15 charge will apply for redelivery.

IS YOUR SITE SECURE?
We offer secure online ordering using Secure Sockets Layer (SSL).
We never store your credit card information.

WILL YOU SUBSTITUTE CONTENT?
We rarely have to substitute a product. When we do we replace with goods of equal value & quality.

WHAT IS YOUR CANCELLATION POLICY?
Provided your order has not been made-up, cancellation of the order is permitted. The purchase price will be refunded to the original credit card used in the transaction (less a $15 processing fee). We are unable to offer a refund on the day of delivery as the floral gift will be on the way.

WHERE DO YOU DELIVER?
Our Couriers deliver in Metropolitan Melbourne and Geelong areas only.

WHAT IS THE DELIVERY COST?
FREE in Metropolitan Melbourne and Geelong areas (conditions apply).

CAN I MAKE CHANGES TO MY ORDER?
Yes however some conditions do apply. You should notify us immediately of a required change. In most cases changes to orders such as revised delivery addresses or delivery date amendments are made without charge. Changes can only be made provided the order has not already been dispatched.

ARE MY DETAILS SECURE WHEN ORDERING ONLINE?
Our site, www.melbournefloristdelivery.com.au, is secured using a Digital Certificate SSL. Information you send to us via the Internet will be encrypted. In the event of any other user intercepting the communication, they will only be able to view an encrypted form and in a practical sense impossible for your order details to be viewed by an unauthorised party, (provided your browser supports the use of encrypted data transmissions).

Caring for Flowers

We recommend that you follow these important care instructions so that you can enjoy your flowers for longer!
The first 24 hours are critical. Flowers will absorb up to half the water they require to survive during this time.

ALL FLOWERS (except tulips)
Recut all stems at an angle approximately 3-4 cm high upon receipt and again every few days approximately 2 cm high.
Keep the flowers in a cool place away from draughts. Do not place flowers near your heater, tv or microwave oven.
Do not place flowers near fruit. Many fruits emit ethylene, which causes ripening and accelerates the ageing process.
A few drops of bleach in a vase makes a good alternative to flower preservative and helps keep your vase clean.

TULIPS
Trim the stems approximately 2-3 cm using an angled cut every few days.
Don't change the water and don’t add flower preservative.
Tulips will usually grow towards the light and can have a natural ‘droop'.

GERBERAS
To prevent soggy stems, have shallow water (5 to 6 cm deep).

LILlIES
Lilies require well-lit areas to assist in the opening of the flowers. To prevent staining of clothing or furniture, remove the stamens (the little pollen clusters inside the lilies) as soon as they open. 
Stains are best removed by washing and exposure to bright sunlight (UV).

ARRANGEMENTS
Water daily and remove any perished flowers.

ROSES
Remove all foliage which will be submerged under water. Recut all stems at an angle approximately 3-4 cm high upon receipt and again every few days approximately 2 cm high.
Fill vase to the top as roses are thirsty. If a rose wilts re cut stem, sit stem in warm water for a few minutes and then back into cold water. Change the vase with fresh water.